Terms and Conditions

Terms & Conditions

Please take the time to read these terms and conditions. By using Our Website, Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

If you are uncertain about any product sold by Onyx Castle please go to the Contact Us page.


Services means products sold

The Website means the website onyxcastle.com.au

We/us etc means Onyx Castle and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of Content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.


The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Returns & Refunds

Returns/Exchanges are cordially dealt with on a case by case basis, if you are dissatisfied or there is any problem with your order please feel free to contact us within 24 hours of receiving parcel so we can assess the best solution.

All jewellery is not exchangeable for health regulations.

All sales are final, please be sure to read all descriptions carefully. If you have any questions regarding any items listed for sale please contact us prior to purchase so you can be sure you will be happy with your purchases.

Please be aware that each crystal/mineral used are natural and therefore ‘Imperfections’ may appear these are by no means faults but natural occurrences. Patterns, colourations and inclusions are what make each piece unique. While we have made every effort to accurately display images of our products we cannot guarantee that your computer monitor's display of any colour will be accurate.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We do not refund postage costs or return postage costs. Where a return is granted for refund or exchange customer will be responsible for return postage.

We comply with Refund Policy of NSW Fair Trading. Under the Australian Consumer Law, you are not entitled to return a product if there is no breach of a consumer guarantee, for example, if you:

  • Changed your mind
  • Ordered the wrong product
  • Found the product cheaper elsewhere
  • Damaged the product by misusing it. This includes dropping or breaking whilst in customers care, using inappropriate cleaning methods.
  • Prolonged use or usual wear and tear

Sales items are final and will not be returned or refunded.

If your order is damaged during post, we do not refund or replace/exchange items/crystals or postage costs of items broken or damaged whilst in care of Australia Post. Customers are responsible to make insurance claims at local Post Office where insurance is applicable. Onyx Castle takes great care in packaging each parcel; all items are checked prior to sending. Onyx Castle assumes no responsibility for items lost/stolen once item has left our possession.

Passwords and Logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for Loss or Damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual Property and Copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by us, in which case we may require you to sign a Licence Agreement.

If you wish to use content, images or other of our intellectual property you should use our Contact Us page.


The trademarks and logos contained on this Website are trademarks of Onyx Castle use of these trademarks is strictly prohibited except with our express, written consent.

Links to External Websites

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service.

We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.


All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction In New South Wales.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Other Terms

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Services without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

All crystal healing uses, magical, spiritual metaphysical uses & definitions are provided as a means guidance only and do not imply a guarantee of effect. Those suffering from illness should consult with their medical practitioner. Crystal healing is a holistic complementary healthcare practice and should only be carried out by qualified crystal healing practitioner. No products on this website are intended to diagnose, treat, cure, or prevent any disease.

When you purchase a crystal from this website, you agree to do so at your own risk. Be aware that some minerals can be toxic; please do your own research before handling or ingesting any crystal/mineral or related items. Onyx Castle holds no responsibility for misuse of any crystals or products sold.

Onyx Castle assumes no liability for property damage or personal injury resulting from the use of any product sold.

Customers should be advised the products sold on our website are neither recommended nor suitable for small children and they should only be used by children under adult supervision.

This Website is owned and operated by Onyx Castle. From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.